
As part of the Volunteer 68 - 1325 Call Center project, we successfully conducted six trainings for our employees on the topic of “Safety in the Digital World: How to Counteract Gender-Based Violence and Effectively Process Information.”
The trainings were aimed at developing the participants' digital literacy. During the training, our colleagues gained practical knowledge:
safety precautions when working on a PC (personal computer)
basic settings
use of peripheral devices: printer, scanner, USB flash drive;
familiarized with the structure of the desktop;
learned how to manage windows;
execute commands from the Main Menu and work with built-in Windows editors.
Operations with folders and files have also been worked out in detail for better organization of information.



In addition, considerable attention was paid to digital security and privacy issues. Employees mastered modern data protection tools and learned how to recognize and respond to threats in the digital environment, including gender-based violence online.
These trainings have become an important step in improving the digital competence of our employees, which will allow them to work with information more confidently and perform their professional duties more effectively in the face of modern digital challenges.